Privacy Policy

How4you Canine 

How4You Canine is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

How4You Canine provides professional dog walking, dog day care, and related pet services.

For the purposes of data protection law, How4You Canine is the Data Controller responsible for your personal data.

We may collect and store the following personal information:

2.1 Owner Information

• Full name

• Postal address

• Email address

• Telephone number(s)

• Emergency contact details

2.2 Dog Information

• Dog’s name, breed, age, and sex

• Vaccination and neutering status

• Health conditions, medication, and behavioural notes

• Veterinary practice name and contact details

2.3 Service & Access Information

• Booking and service history

• Signed consent forms (including veterinary release, off-lead consent, and key holding forms)

• Property access information (keys, alarm instructions if applicable)

3. How We Collect Your Data

We collect information:

• During your free consultation visit

• Through booking and registration forms

• Via email, telephone, text message, or website contact forms

4. How We Use Your Information

Your personal data is used only where necessary and lawful, including to:

• Provide safe and reliable dog walking and pet care services

• Communicate with you about bookings, cancellations, or changes to services

• Contact you or your emergency contact in case of illness, injury, or emergency involving your dog

• Share relevant information with a veterinary professional in an emergency

• Meet legal, regulatory, and insurance requirements

We do not use your data for marketing purposes unless you have given explicit consent.

5. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Contractual necessity – to provide agreed services

• Legal obligation – to meet insurance and regulatory requirements

• Vital interests – to protect the health and safety of your dog

• Legitimate interests – to manage and operate our business responsibly

6. Data Sharing

We will never sell or rent your personal data.

Your information may be shared only when necessary with:

• Veterinary professionals in an emergency

• Our insurance provider in the event of a claim

• Legal or regulatory authorities if required by law

7. Data Storage & Security

We take appropriate steps to protect your data:

• Paper records are stored securely

• Digital records are password protected

• Access to personal data is limited to authorised persons only

8. Data Retention

We retain personal data only for as long as necessary:

• While you remain a client

• For legal, insurance, or accounting purposes after services end

• Once data is no longer required, it will be securely destroyed.

9. Your Rights

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data where legally permissible

• Object to or restrict certain types of data processing

Requests should be made in writing using the contact details below.

10. Cookies & Website Use

Our website may use basic cookies necessary for functionality. We do not knowingly collect personal data through cookies without your consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be published on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us.

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